Frequently Asked Questions
Q. Is my insurance company required to notify me of its decision to cancel my policy?
A. Yes. Your company must send you a notice at least 20 days prior to the effective
date of the cancellation. A notice sent by regular mail with a certificate of
mailing receipt obtained from the Post Office is considered sufficient. Certified
or registered mail with a return receipt is no longer required.
Q. What can I do if I actually receive a cancellation notice?
A. You can pay the exact amount called for on the notice or, if you feel that the
cancellation is unjust, you may submit a written appeal to the Board of Appeals
at One South Station, Boston, MA 02110-2208. This must be done prior to the
effective date of cancellation.
Q. May an insurance company request a down payment in advance when I purchase or
renew an auto insurance policy? And is it possible to pay my premium monthly?
A. Your insurance company may request up to a 30 percent down payment of the annual
premium prior to the renewal or issuance of your policy.
